Customer Service Representative

Bolton, ON, Canada

Full Time

Experienced

Position: Customer Service Representative
Status: Permanent, Full Time
Posted Date: March 2, 2026 Closing March 30, 2026
Salary Band: $22 - $25/Hour (based on experience) + Bonus Pay + Dental, Vision, Extended Health care

Banas Stones Inc. is a growing business, looking for a skilled individual to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Answering incoming customer calls, taking orders, answering service questions and addressing general client concerns
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Social media experience a must
Experience in Construction/Landscaping industry is preferred.
Working knowledge of French will be an advantage

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Customer Service Representative

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